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Customer Satisfaction Questionnaire
In Emac ® are constantly working to adapt our solutions to our customers' needs. Please take a moment to fill out the following questionnaire.
Customer Satisfaction Questionnaire
id
Date
Company Information
Company
Name
Position
Phone
Fax
Email
Preferred contact method
Phone
Fax
e-mail
Select all options that apply:
Which of the following qualities do you think that Emac® should improve:
Length of product´s range
Overall product quality
Treatment of sales force
Price
Technical Assistance
Promotional material available
On-Time delivery of goods
Other (please specify)
Which of the following qualities does Emac® possesses:
Length of product´s range
Overall product quality
Treatment of sales force
Price
Technical Assistance
Promotional Material Available
On-Time delivery of goods
Other (please specify)
Which products would you add to Emac®´s range of products?
Please rate the following aspects of Emac® products and services:
Quality - Service - Price ratio
-
0
1
2
3
4
5
6
7
8
9
10
Degree of Innovation
-
0
1
2
3
4
5
6
7
8
9
10
Product Quality
-
0
1
2
3
4
5
6
7
8
9
10
Customer service treatment
-
0
1
2
3
4
5
6
7
8
9
19
Troubleshooting (if you have had)
-
0
1
2
3
4
5
6
7
8
9
10
Delivery times
-
0
1
2
3
4
5
6
7
8
9
10
Technical Information
-
0
1
2
3
4
5
6
7
8
9
10
Technical Advisory Services
-
0
1
2
3
4
5
6
7
8
9
10
Response time to technical questions (if you have one).
-
0
1
2
3
4
5
6
7
8
9
10
Promotional material
-
0
1
2
3
4
5
6
7
8
9
10
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